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jason-mendez11272 asked ·

Cell Number Appears as Outbound Caller ID

I have the RC app and when answering a call from my office, for some reason my cell number appears in their caller ID. How can I set up my account to show RC office number? I already set the "Outbound Caller ID" to RC office number. Unsure if I have to do something additional. Thanks!! Note: This conversation was created from a reply on: quick option to change outbound caller id.
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saadetswift16514 answered ·
Hey Jason, can you provide me with some more details? How are you placing your outgoing calls? Is it through the RC Phone app or through your cell phone? I can always make this conversation Private so that you can share account specific info with me
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jason-mendez11272 answered ·
Hi there! Thanks for the reply. I'm making calls using my RC app, as well as answering RC calls from the app. I've had callers get my personal cell # in their caller ID when I answer the call so, not sure what's the glitch. I appreciate your help. Yes, let's make it private in case you gather personal details. What else do you need?
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jason-mendez11272 answered ·
That is correct.
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saadetswift16514 answered ·
Ok, so I want to make sure I understand what's going on here fully. Also, I've made this private :)

When someone calls you, the caller ID is showing as your personal cell phone's number? Or is it your RC number? 
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saadetswift16514 answered ·
So it's the former? 
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