question

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bryan-pickel9609 asked saadetswift16514 commented

Unable to dial/use extension when using the new RingCentral mobile app( Glip)

When trying to call a co-worker using just the extension in the new RC mobile app, it doesn't work. We get a recorded message that says " Sorry your call cannot be completed" then a fast busy signal. Extensions work using the desktop app. Is there a setting in the mobile app to allow dialing extensions and not the entire 10 digit number?

softphonemobile
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saadetswift16514 answered
That's odd. Myself and a few other colleagues can't seem to replicate this. Does this happen for everyone using the Mobile app? Or just the one User?
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bryan-pickel9609 answered
Anyone I have tested, so I am going to say all users/extensions.
Could it be we use 6 digit extensions? My ext. is 148558 and I called 127614
It works using the RC Phone mobile app but not the newly integrated RC (Glip) mobile app.
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saadetswift16514 avatar image
saadetswift16514 answered
Extension length shouldn't matter...our Support Team is definitely going to have to take a closer look and get logs. That's so weird...
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bryan-pickel9609 answered saadetswift16514 commented
Thank you. I had also opened a case 07562374    
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saadetswift16514 avatar image saadetswift16514 commented ·
Feel free to keep me posted! :)
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david-clark5439 answered saadetswift16514 commented
I have this same problem. I have tested with other users but on my mobile app, i cannot dial extensions i have to dial the full number.
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saadetswift16514 avatar image saadetswift16514 commented ·
Hey David, please contact Support so we can investigate 
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