question

jatin-barot11464 avatar image
jatin-barot11464 asked ·

Cannot Make/Receive Calls

Cannot able to receive call or Outbound call via RingCentral Web based app.
any solution ? Note: This conversation was created from a reply on: Web based Ring Central app.
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hi Jatin,

Which app are you having issues with? You didn't specify. Are you receiving an error message of any sort when trying to make outbound calls?
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jatin-barot11464 avatar image
jatin-barot11464 answered ·
Hello Support,

Thank you for response.

I created browser-based app and try to connect it within my customize CRM for Click to Call(outbound)/ receive call within my CRM app (inbound)

Can I use sandbox account to test browser-based RingCentral app in my CRM web app?

when I try to login in web-embedded-phone with correct (sandbox) credentials , it's giving me an error as username/password incorrect.

but when I login in sandbox with different tab and refresh CRM app it's showing web phone.

i.e. see screenshot :  http://prntscr.com/kmohuc

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jatin-barot11464 avatar image
jatin-barot11464 answered ·
message I see on web phone when make calls (outbound)
http://prntscr.com/knatuf
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jatin-barot11464 avatar image
jatin-barot11464 answered ·
when click to dial number
and even if web phone is open it's asking to select an app for call
http://prntscr.com/kncm06

then it showing error message that "Your extension is not allowed to make outbound calls with browser currently"
http://prntscr.com/kncmqz
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Jatin,

I think this is due to the fact that you're using a sandbox account and have no Digital Line attached to your extension. Without a DL you cannot make/receive calls.
2 comments
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Is there any way to make/receive calls without Digital Line attach to extension?
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Hello,

Please let me know your thoughts on this

Is there any way to make/receive calls without Digital Line attach to extension?

Thank you.
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jatin-barot11464 avatar image
jatin-barot11464 answered ·
Is there any way to make/receive calls without Digital Line attach to extension?
1 comment
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Technically it's possible but you will be charged for a digital line when you exceed  a total of nine (9) inbound/outbound calls. You will be charged for the digital line (in accordance with your plan and/or contract) on the 10th call for each and every month that you exceed the nine calls.

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