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renee-meeks avatar image
renee-meeks asked ·

fax attachment size


US account, case # 07515666.  When attempting to send a fax size 7.5 mb, I received a message stating the file was too large.  I compressed the file, and it then took a couple of hours to go through.  Why am I having to compress a relatively small document?  And although I was told it should take approximately 1 minute per page for a fax to transmit, large faxes have taken sometimes twice that amount of time.  Is there any way to remedy this?
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Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Renee, how were you sending the fax? Mobile/desktop app? Online portal?
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