question

josh-considine11283 avatar image
josh-considine11283 asked Phong Vu answered

Text auto-response

Does anyone know of a plug-in that would allow for auto-replies to text/sms? It is a feature that RingCentral seems to not value very high on building in themselves.

sms and text messaging
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J.B. Ferguson avatar image
J.B. Ferguson answered
You might want to refer to this discussion regarding SMS text auto-responders

https://community.ringcentral.com/ringcentral/topics/auto-text-responder?utm_source=notification&...

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John Wang avatar image
John Wang answered craig1234567 commented
Josh, depending on what you want to do, please try out our Zapier integration. It can handle incoming text and posting a text back to the inbound number. They have a free tier that you can try this out on.

https://zapier.com/apps/ringcentral/integrations

Let us know if that works for you.
6 comments
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gold-crate avatar image gold-crate commented ·
hey buddy i found a workaround after having the same problem. just add a filter step and set the step to NOT continue if Phone number from = *your phone number* then it wont loop because outgoing msgs wont activate the zap
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diane-nelligan12679 avatar image diane-nelligan12679 commented ·
Is this still relevant or do you have a response tool?  I currently have our gas orders on a text only line, and would like our dispatcher to be able to reply back that the order is received.  Can you help?  We are seeing a lot more tests for orders and we will need to make this process more efficient.  
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saadetswift16514 avatar image saadetswift16514 commented ·
Hey Diane, you could check with other users on the Developer Community :) 
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steve-hohenwarter11565 avatar image steve-hohenwarter11565 commented ·
I used Zapier and it was a disaster. Something gets triggered when the auto-response is sent that creates an "echo" where I start replying to MYSELF over and over and over again and I have to go in and delete 1,000s of texts to myself if I'm not near a computer quick enough. I deleted the Zapier service immediately
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craig1234567 avatar image craig1234567 commented ·
I also got Zapier auto replying to incoming texts, but like you said it goes into a neverending loop of sending and replying to myself. The problem is with the Zapier integration with RingCentral. Zapier is looking for both new incoming and new outgoing RingCentral SMS's as a trigger. So every incoming and every outgoing SMS triggers the auto-response. If it would only monitor incoming SMS this would work.

I'm beyond frustrated with RingCentral. I've had all kinds of SMS problems with this company and this is just the lastest. It's a basic feature that is long overdue by years - just look at the dates on this forum. RingCentral support has been no help at all and still has no ETA for such a highly requested service.
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ralph-milone2043 avatar image
ralph-milone2043 answered ryan-shank-116354 commented
Just found a compay that offer textback www.phonewagon.com  We are using them with our ring central service.  IVR goes to extension with a number on that account that uses text back.
3 comments
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admin-account123 avatar image admin-account123 commented ·
I blew up phone wagon, they cannot handle large accounts
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ralph-milone2043 avatar image ralph-milone2043 commented ·
Lol, I'm using them for the automatic text backing and it's been working perfect. Just annoys me that I have to use another company for that technology.
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ryan-shank-116354 avatar image ryan-shank-116354 commented ·
hey it's ryan from phonewagon. we DEFINITELY can handle large accounts. email me ryan@phonewagon.com
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Phong Vu avatar image
Phong Vu answered

Hi all,

I am pleased to let you know that the RingCentral Labs team just published an Auto-Reply SMS add-in for the RC app. Just in case you still need the feature, Install, setup and enjoy auto-reply for missed calls, voicemail or SMS.

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