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tcm69211569 avatar image
tcm69211569 asked ·

recording calls forwarded to a landline?

We are contemplating forwarding a number to a landline to eliminate the possibility of a phone outage due to an internet or power outage (this particular # is used to call into a 24hr call center). Would calls to this number still be recorded within RC?
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
Once it is out of the RingCentral system, it will not be recorded.
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michel5476 avatar image
michel5476 answered ·
Think of forwarding as a hand-off.  RingCentral logs will record the activity of the call (called-in number, caller-id, IVR menus selected, etc.)  until the call is forwarded (handed-off) to an external number.  It does log which external number it is forwarded to, which is often some help when tracing calls.
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