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How to disable call waiting feature

Hello, So it is my understanding that one line can receive two calls simultaneously. However, I want the option to have only one line working at a time. So basically I want to disable the call waiting feature. So I'm just wondering if anyone could help with this. I was on a lengthy call with a customer support, they were able to redirect the second call to a voice mail, but the call still rings on my soft phone app while my line is busy with the first client. Instead I just want them to hear the busy signal and get disconnected.
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