question

robert-skrob11699 avatar image
robert-skrob11699 asked ·

Red light doesn't stop flashing until Resync

Every time I get a call or a message the red light flashes.  

Then, no matter how many times I clear messages on the website and the RC Phone app, the light doesn't stop flashing until I login as an admin, choose my device and Resync.  Or, unplug the phone and plug it back in.  THEN, it stops flashing after reboot. 

How can I get it to stop flashing without having to login as an admin, choosing my user, device and clicking Rysync.  This is a ridiculous exercise after each call to make the red light go off.  

I'd prefer there was NO red light as it's worthless if it doesn't stop blinking. 

Yealink phone T425
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chris-duquette4018 avatar image
chris-duquette4018 answered ·
Is it a 3rd party phone? or leased / purchased through RC? I've had to call support for a couple customers of mine with 3rd party phones. The tech told me the phone needed to be "locked" as in my case the little red triangle would flash and then show the date / time. It could be something to that effect.
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