I have subed out our after hours support to a company...they have a messaging system. when someone calls our service line. I would like to forward the call...but when a call is forwarded it needs input from the number the call is being forward to. If there is no input it won't forward the call. How do you get around this?
I just set up a client for the EXACT same situation. Do the following and it will work (no input needed from the service):
Call Handling & Forwarding for the extension then click on
Settings click on
Incoming Call Information.
On the screen that comes up click on
Play Announcement Under
Direct Calls make sure it says "Never". (that will negate the service not hearing or having to press "1")