question

none1 avatar image
none1 asked ·

forward a call to a messaging system

I have subed out our after hours support to a company...they have a messaging system.  when someone calls our service line. I would like to forward the call...but when a call is forwarded it needs input from the number the call is being forward to.  If there is no input it won't forward the call.  How do you get around this?
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Chuck Fuscone avatar image
Chuck Fuscone answered ·
What do you mean input?  Could you explain further?

Thank you

Chuck Fuscone
Certified RC consultant

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J.B. Ferguson avatar image
J.B. Ferguson answered ·
I just set up a client for the EXACT same situation. Do the following and it will work (no input needed from the service):

Go to Call Handling & Forwarding for the extension then click on Settings.
Under Settings click on Edit under Incoming Call Information.
On the screen that comes up click on Play Announcement
Under Direct Calls make sure it says "Never". (that will negate the service not hearing or having to press "1")




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