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nick-tyo9662 asked ·

Calculate average ring duration after voice prompts

Using the historical reports, I've found that RingCentral is estimating an average of 38 seconds average time to answer for one of my queues. When I compare this to testing that I've performed in dummy calls and checking the call log, I'm finding that the actual ring time is only around 13 seconds. 

For the customer I serve, I must report the average ring duration. I'm not exactly sure what the report uses to get this time (connection time, pauses, voice prompts, etc?). I'm looking to see if there's a simple way to calculate the average ring time exclusively. 

Any suggestions?
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saadetswift16514 answered ·
Hey Nick,

The average, I would assume, would look different than actual data from the Call Log. Does that make sense? Or are you going into the Call Log and calculating the Average by hand?
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