question

laura-mcdowell11869 asked · Sep 19, 2018 at 04:25 PM

Prevent Presenter "Photo" Box from Appearing in Recorded Webinar

We noticed with our latest webinar that the recording is showing a presenter "photo" box in the top right corner of the screen. This is covering some of the settings we we show during our webinar. How can we prevent this box from appearing on the recording? We don't see it during the live webinar. With our webinar software I've used, the presenter information shows in a sidebar without interfering with the shared screen. I saw another post in here where the "solution" was to record without multiple monitors and this just isn't realistic since we have various windows to switch between, as well as presenter notes.

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saadetswift16514 answered · Sep 21, 2018 at 04:29 PM

Hey Laura, I'm looking into this for you :)

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saadetswift16514 answered · Sep 21, 2018 at 09:06 PM

Hey Laura! There is an option in Settings to make sure the thumbnail (presenter box) does not show in your recordings :) Hope that helps!

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laura-mcdowell11869 answered · Sep 24, 2018 at 05:12 PM

Hi Saadet,

Thank you for the information. When I go into Settings, I don't see those options. I'm wondering if I'm looking at a different Settings list than you are showing here. If I go to Settings in the top menu, and click on Meetings, I see this Recording tab and I only have these two choices:

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saadetswift16514 answered · Sep 24, 2018 at 05:14 PM

Hey Laura! The screen shot I posted is from within the RC Meetings app - you're in the online portal :)

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laura-mcdowell11869 answered · Sep 25, 2018 at 08:32 PM

We figured it out - thank you!

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saadetswift16514 · Sep 25, 2018 at 08:48 PM

Awesome! Did that setting I mentioned take care of the issue?

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