When using the RingCentral Salesforce extension/app and saving a log, the log records as a task, not a call. When you log a call via the RC extension in SF, it should save the same way a call does when using the "Log a Call" global action.
This is really frustrating as it essentially makes the RC salesforce integration useless. On our feed I can't easily see whats a call and what is a task that's completed, if i leave a voicemail for instance it shouldn't show it as a task, nor should the icon be a task list (see below)
I could easily change this to the correct global action if the RC package wasn't managed (see image below)
Can someone please help with this? If I can't resolve I will look for another package for our 12 users as I need to have more accurate tracking of our calls.
This is really frustrating as it essentially makes the RC salesforce integration useless. On our feed I can't easily see whats a call and what is a task that's completed, if i leave a voicemail for instance it shouldn't show it as a task, nor should the icon be a task list (see below)
I could easily change this to the correct global action if the RC package wasn't managed (see image below)
Can someone please help with this? If I can't resolve I will look for another package for our 12 users as I need to have more accurate tracking of our calls.
