Full setup of extensions

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home-office-hr-process-improvement11063 asked · Sep 21, 2018 at 07:34 PM

Full setup of extensions

it would be nice to be able to, at the setup stage for an extension, create the password/security question/and pin for the particular extension...versus having to be invited via email and then logout of your current extension to log in to the new one.

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Answer 1 · 2018-09-21T19:39:10Z

benjamin-pina10780 answered · Sep 21, 2018 at 07:39 PM

This would be a huge time saver.

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Answer 2 · 2018-09-21T20:01:17Z

home-office-hr-process-improvement11063 answered · Sep 21, 2018 at 08:01 PM

Cecile, this is exactly what we are trying to accomplish.

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Answer 3 · 2018-09-21T20:05:24Z

cglassy3135 answered · Sep 21, 2018 at 08:05 PM

2087 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones

2018-09-21 We do this, we have thousands of users and pre-provision everyone's account before any handset leaves our office.

This bypasses the need for a user to get a "Welcome Email" (which our users were routinely ignoring or throwing away and then entering a Helpdesk ticket for activations) and answer questions etc. just to use their phone.  This allows us to activate the user account using our own email address (multiple instances in the same account)

We set them up with

1. a standard generic password,
2. standard generic security question and generic answer to that question, and
3. standard phone pin which is sent to them by email once their account is provisioned.
4. after the user account is activated in the Service Web portal, we switch their account to their own unique email address.

Then the phone is in full working order once it arrives at their site, and all they need do is plug it in.

Please contact your Customer Account Manager and request they assist you with this ability.

I have heard it is coming in a future release pretty soon.

You are also welcome to join our unofficial RingCentral Admin Users group

http://ringcentraladminusersgroup.org/

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home-office-hr-process-improvement11063 · Sep 24, 2018 at 04:01 PM

just got off the phone with RC rep and they said this feature is not available. everytime we beging to set up a new extension there will always be a welcome email (which in our case is my email for everyone so i can set up every extension). im curious as to your comment as RC said this cant be done?

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cglassy3135 · Sep 24, 2018 at 04:38 PM

Please reach out again to your Customer Account Manager, or open a Support Case and ask to have it escalated. It can be done.

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Answer 4 · 2020-07-30T03:53:32Z

cglassy3135 answered · Jul 30, 2020 at 03:53 AM

Please do contact your Customer Account Manager - I am pretty sure they could assist you with getting this resolved.

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