question

robert-dela-merced9071 avatar image
robert-dela-merced9071 asked ·

While the caller is waiting in the Call Queue, is there a way to present an option to press any number so he can leave a voicemail?

General Topic
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

justin2327 avatar image
justin2327 answered ·

Hello Robert,
Great question! The answer is yes you can. The best way to accomplish this would be to do the following:
1. Set the "Interrupt Audio" interval within the call queue so that the caller is presented with a custom message every so many seconds. This is done under the "Greeting & Hold Music" section of the call queue programming.
2. Create a "Messages Only" extension with a digit length of one so that a single key stroke is all the caller will need to press in order to reach that mailbox. This is done under the "Others" section under the "Groups" heading on the portal.
3. The custom message set as the "Interrupt Prompt" on the call queue would be a custom message advising the caller they can either remain on the line for the next available agent -OR- they can press the key stroke that is the equivalent to the mailbox number of the messages only extension that was created.
4. The messages only mailbox can be set to deliver the voice message of the caller to whatever mailbox on the account you wish. It can also be set to email the voice messages to whatever email address you wish as well.

Our platform will respond to DTMF input during the playing of the custom message so long as what is entered matches an extension on the account. That is how our platform is designed to work. 

Here is a screen shot from the call queue showing the Interrupt settings:


I've tested this on our lab account and verified it works so it should work for you as well. Hope this helps!

Thanks,

Justin Rampy
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

robert-dela-merced9071 avatar image
robert-dela-merced9071 answered ·
Thanks I will try this.
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

it-infrastructure11055 avatar image
it-infrastructure11055 answered ·
will this break the live report or other report in any way ?

1 comment
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hey IT Ifrastructure, your question is a tad vague. What are your concerns? What do you consider "breaking"? 
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app