question

jim-lohr11511 avatar image
jim-lohr11511 asked ·

delete second line assigned to user

i created a new user to use an existing line. i evidently made a mistake, it assigned the existing number to him and created a new number and added it as a second line. how do i get rid of the second line?
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jeff-salisbury7355 avatar image
jeff-salisbury7355 answered ·
Jim - if your account is structured like ours, that second line has a cost to it. You should open a case with Support and ask for their help in removing it - usually they have to refer the case to a Sales rep since it is removing a billable service. If you explain it was a mistake they have always been supportive.
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