Echo using Polycom VVX311 and Plantronics SupraPlus HW251N headsets

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scott-walker11512 asked · Sep 28, 2018 at 07:22 PM

Echo using Polycom VVX311 and Plantronics SupraPlus HW251N headsets

We are getting complaints from users and callers that they hear an echo. It appears to be headset related. We are using the Polycom VVX311 and Plantronics SupraPlus HW251N headset. Any thoughts? We had these same headsets with our Avaya system without issue. We upgraded the connection cables with no luck.

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Answer 1 · 2018-09-28T20:36:57Z

chris-verdin522 answered · Sep 28, 2018 at 08:36 PM

I'm not familiar with the VVX311 but does it have the option to turn on the headset echo cancellation? https://success.ringcentral.com/articles/RC_Knowledge_Article/How-to-enable-the-headset-echo-cancell...

Worth a shot. We had a similar issue with our VVX500 and this fixed the issue. However, it will have to manually be done on each phone.

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Answer 2 · 2018-10-03T14:15:53Z

saadetswift16514 answered · Oct 03, 2018 at 02:15 PM

Hey Scott! Did Chris's suggestion help? Or are you still experiencing issues?

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