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scott-walker11512 asked ·

Echo using Polycom VVX311 and Plantronics SupraPlus HW251N headsets

We are getting complaints from users and callers that they hear an echo.  It appears to be headset related.  We are using the Polycom VVX311 and Plantronics SupraPlus HW251N headset.  Any thoughts?  We had these same headsets with our Avaya system without issue.  We upgraded the connection cables with no luck.

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chris-verdin522 avatar image
chris-verdin522 answered ·
I'm not familiar with the VVX311 but does it have the option to turn on the headset echo cancellation?   https://success.ringcentral.com/articles/RC_Knowledge_Article/How-to-enable-the-headset-echo-cancell...

Worth a shot.  We had a similar issue with our VVX500 and this fixed the issue.  However, it will have to manually be done on each phone.
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saadetswift16514 answered ·
Hey Scott! Did Chris's suggestion help? Or are you still experiencing issues?
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