Solution for Outbound Caller ID to go to an extension that hangs up (drops call)

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singer asked · Oct 03, 2018 at 08:50 PM

Solution for Outbound Caller ID to go to an extension that hangs up (drops call)

I have a sales team that make outbound calls. I set them up so their caller ID shows a different number than the rest of my company. When prospects miss the call and return it, they get to the auto receptionist.
Would I would like is a solution that shows a local number as the sales team's caller ID (like it is now) but when people call that number back it drops the call or goes to a separate (specific) extension/mailbox right away so you do not get the auto receptionist.

When I setup the number I have an option to connect to an extension (which does that) but once I set it up like that I cannot choose it as a caller ID for the sales user.

Any ideas for a work around out there?

Thanks
Steve

Summery: I want to assign a number to a user that when called, drops the call

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Answer 1 · 2018-10-05T15:16:53Z

saadetswift16514 answered · Oct 05, 2018 at 03:16 PM

Hey SINGER,

Would something like a Message-Only Extension or an Announcement-Only Extension work for you?

In my mind, you would create a Custom Rule that says when someone calls that Sales Number, it forwards the call to a either of those Extensions, which can be monitored by a Manager or User (whoever you want to have the access).

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