question

singer avatar image
singer asked ·

Solution for Outbound Caller ID to go to an extension that hangs up (drops call)

I have a sales team that make outbound calls. I set them up so their caller ID shows a different number than the rest of my company. When prospects miss the call and return it, they get to the auto receptionist.
Would I would like is a solution that shows a local number as the sales team's caller ID (like it is now) but when people call that number back it drops the call or goes to a separate (specific) extension/mailbox right away so you do not get the auto receptionist.

When I setup the number I have an option to connect to an extension (which does that) but once I set it up like that I cannot choose it as a caller ID for the sales user.

Any ideas for a work around out there?

Thanks
Steve 

Summery: I want to assign a number to a user that when called, drops the call
General Topic
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
saadetswift16514 avatar image
saadetswift16514 answered ·
Hey SINGER,

Would something like a Message-Only Extension or an Announcement-Only Extension work for you?

In my mind, you would create a Custom Rule that says when someone calls that Sales Number, it forwards the call to a either of those Extensions, which can be monitored by a Manager or User (whoever you want to have the access).
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app