question

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jean-paquin12219 asked ·

French text with accent is not support

Hello,
The accent is not work when I send an SMS from ring central to a phone

I have a Canadian account
Case number: 07722429

Description:  https://www.youtube.com/watch?v=CruObLNfFnU
Goal: Accent work

I use desktop RingCentral App and also try RingCentral Mobile App

I found a tweak to get my sms with accent working, if I put a unicode carater like thin space ( https://www.fileformat.info/info/unicode/char/2009/index.htm) I will be able to see my accent, it also work if I put a chiness caracter.

So I guess it an issue with the encoding detection

Thanks for help
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hi Jean, I've followed up about this with our Product Team and am waiting to hear back. 
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saadetswift16514 answered ·
Hey Jean, I heard back from our Product Team and this is something that we will need to gather more information on and get logs. It could be related to RC or it could be the receiving cell carrier. Please open a new case!


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