Special Ring tone for certain Incoming CallerID numbers

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wyatt11768 asked · Oct 17, 2018 at 01:14 PM

Special Ring tone for certain Incoming CallerID numbers

I am an insurance agency and I work with mortgage brokers that will send me leads. To offer a higher level of service to the brokers, I would like a way for our staff to know when they are calling vs. normal calls. My thought was to have a different ring tone when the brokers caller ID comes in. I would need to assign this ring tone to about 8 different caller ID numbers. Is this possible?

If the ring tone is not possible, another thought was having a dedicated number the brokers would call. If I did this, any ideas how I could have their calls stand out from other callers?

Thanks!
Scottie

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Answer 1 · 2018-10-18T16:23:17Z

saadetswift16514 answered · Oct 18, 2018 at 04:23 PM

Hi Scottie!

Right now we don't have Distinctive RingTones for when different calls come in. Please vote and follow this request.

For the dedicated phone number, I think we could get something to work! Could you provide more details about the call flow you currently have? Are calls coming into a queue or a direct extension? What kind of behavior are you looking for?

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Answer 2 · 2018-10-19T15:25:16Z

wyatt11768 answered · Oct 19, 2018 at 03:25 PM

Hi Saadet, thanks for your reply. The calls for our main number are coming into an auto-receptionist and it sequentially rings different extensions until it goes to VM (after ~5 total rings).

I would like to give VIP people one of the phone numbers tied to an extension. When that number is called, it would have a distinctive ring tone because that same number/extension is part of the auto-reception call handling for our main phone number. The distinctive ring tone would help differentiate the call from a standard call.
Secondly, if the phone is not answered, it would ring a sequential number 2 times before going into a VM. It would be good if it keeps the same distinctive ring as it goines through the call handling sequence. Thanks.

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saadetswift16514 · Oct 22, 2018 at 07:41 PM

Hi WYATT, so we're not going to be able to do a differentiating ringtone like you're hoping but maybe for that specific phone number that is being dialed, you can change a setting on the Extension where the Incoming Caller ID pops up as the number dialed. That might help!

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