question

dean-bolton10514 avatar image
dean-bolton10514 asked ·

I'm getting a message that says "Your Access Tokens to RingCentral Office services is invalid or expired.

I have an employee that is getting a message that says  "Your Access Tokens to RingCentral Office services is invalid or expired. When he selects to Dismiss, it takes him back to log in page
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jessica-community-moderator avatar image
jessica-community-moderator answered ·
Hi Dean, 

Can you provide a screenshot of the error message? 
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dean-bolton10514 avatar image
dean-bolton10514 answered ·
no we are not, at least not at this time.
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matthew-swellie answered ·
What resolved this?  I have two employees with the same issue.

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Hi Matthew, can you share a screen shot of the error message and where it's happening?
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I believe I figured it out.  The users are trying to log in to www.ringcentral.com and that redirects to Glip.  We do not have Glip enabled for our users.  So they are getting a token error.  Is there any way around this?
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What is it that your Users are trying to do? Access their online portal? 
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yes, they are trying to run a meeting off of a secondary computer without installing the app.

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It should be service.ringcentral.com...should have known that.  Long day.  Sorry.  Hope it helps someone else.
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besion-arifaj answered ·
Hi I am having this error  ''invalid token 124 '' only when i try to start meeting as host from Outlook calendar, and RingCentral meetings is installed on the laptop,  Can you help ?
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Hi Besion, 

We were seeing this error quite a bit at the end of last week. Can you try clearing your cache/cookies? That was able to resolve it typically. 
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Hi Where would I go to clear my cache/cookies? Does this needto be done for all my browsers?

Thank you!

Rob
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Hey Rob, 

You'll have to clear cache and cookies for any browser you use :) Check out this KB article for instructions on how to clear cache depending on your browser. 
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Hello, I tried that and I still get the invalid Token 124 message. Any other options for fixing it?

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It is like it tries to open the conference twice.  Then it comes up with service.ringcentral.com refused to connect
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saadetswift16514 answered ·
Hi Dean, are you still having issues with this?
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