question

Marty Hahn avatar image
Marty Hahn asked ·

Groups - can you set a call queue priority

I have 3 call queues for specific support.  I would like call queue #1 to take priority over queue 2 and queue 3.  Queue 3 can have heavy call volume but the callers that call queue 1 are high priority and we would like them to be ahead of queue 2 and 3 even if queue 2 or 3 has waited longer.  Can this be accomplished?  Seems like a queue should be able to have a priority.
General Topic
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
saadetswift16514 avatar image
saadetswift16514 answered ·
Hi Marty, Call Queue prioritization is available with our Contact Center package.
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app