question

michael-robles12549 asked · Nov 05, 2018 at 06:45 PM

Is anyone else having issue getting Ring Central to service your account?

I've called repeatedly and only get a voicemail . Come to find out only one person is allowed to even help me. That person "overlooked" my email (which he told me to send) requesting a service change and will now not do anything to compensate the error. Highly disappointed with this company.

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michael-robles12549 answered · Nov 05, 2018 at 07:10 PM

Darwin is my account manager. Ive just been told Hyacinth is working on it.

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michael-robles12549 answered · Nov 05, 2018 at 07:19 PM

Trying to get through to Ring Central has been challenging. I got a voicemail 8 times one day. Ive since been told Darwin is the only one who can actually help me. He did provide me a quote and told me to email him if accepted. I did 1Nov and requested 2 day shipping and no action was taken. Today, I requested it be overnighted and shipping waived due to the error. I was told no. None of this has been acceptable to me. Very disappointing service

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saadetswift16514 answered · Nov 05, 2018 at 08:00 PM

We really do apologize for the experience. Right now Hyacinth is awaiting approval to fix this and once she receives it, she'll reach out to you!

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michael-robles12549 answered · Nov 05, 2018 at 08:14 PM

Yes and shes now told me theres no way I can get my phone by tomorrow. Another negative check mark.

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saadetswift16514 answered · Jul 30, 2020 at 03:58 AM

Hey there, I've made this post private so you can freely share account specific information.

Could you expand on what's going on and who you've been trying to contact? I can follow up with them ASAP!

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