So, I setup a phantom extension and added the phones of the Triage team to this extension. Then I activated that setting for call queue announcement. Unfortunately, that did not work. I'm guessing because the phones are not tied to the extension, only receive a call forwarded from the extension.
Could anyone provide an idea to allow our Triage team to know when they are answering a Compliance hotline call without informing them of the other queue calls they receive?