question

chris-duquette4018 avatar image
chris-duquette4018 asked ·

Ringcentral phone and Ringcentral (glip) call handling

i have my extension set to ring my mobile app along with my deskphone. my app will ring, i will try to answer on my cell phone sometimes the call is connected other times it will ring very quickly and then not even give me a chance to answer. My question is, which app should I be using for phone calls and why would both apps then give me a "missed notification"? 
General Topic
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
Hi Chris, simply put, use whichever app makes the most sense for you! The RC (Glip) app should meet most of your needs (I know it's still missing a few features like HUD) but I honestly don't open up the RC Phone app unless I'm helping troubleshoot something :P I can call and text from the RC app no problem. 

Both apps will give you a Missed Notification because they are technically separate end points.
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

chris-duquette4018 avatar image
chris-duquette4018 answered ·
gotcha, just not sure why my forwarding for my DL would be set to ring everything basically and my app barely gives me time to answer. Or I'll swipe to answer and the call will never have sound and will just drop and say I missed it.
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
Hmmm...what do your settings under Call Handling and Forwarding look like?
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

chris-duquette4018 avatar image
chris-duquette4018 answered ·
desktop/mobile app set to ring for 60 seconds. 
always ring for 30sec. before forwarding is completed set to on
deskphone 3rd in line
devices set to ring sequentially 
1 comment
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Does the behavior change when you set things to Simultaneous?
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app