Ringcentral phone and Ringcentral (glip) call handling
i have my extension set to ring my mobile app along with my deskphone. my app will ring, i will try to answer on my cell phone sometimes the call is connected other times it will ring very quickly and then not even give me a chance to answer. My question is, which app should I be using for phone calls and why would both apps then give me a "missed notification"?
Hi Chris, simply put, use whichever app makes the most sense for you! The RC (Glip) app should meet most of your needs (I know it's still missing a few features like HUD) but I honestly don't open up the RC Phone app unless I'm helping troubleshoot something :P I can call and text from the RC app no problem.
Both apps will give you a Missed Notification because they are technically separate end points.
gotcha, just not sure why my forwarding for my DL would be set to ring everything basically and my app barely gives me time to answer. Or I'll swipe to answer and the call will never have sound and will just drop and say I missed it.