question

patton-echols1 avatar image
patton-echols1 asked ·

How long are call logs available?

I was looking for call logs with a particular (former) customer.  I know there were many calls, but see none in the logs.  Presumably they were beyond the RC retention policy.  I plan on implementing a dowload schedule for that information, but would like to know what my frequency needs to be. 
General Topic
1 |1000 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

2 Answers

· Write an Answer
lisa11221 avatar image
lisa11221 answered ·
As far as I know, the call recordings are available in your RingCentral account for 60 days. You can set up their Archiver and your call recordings will automatically be archived on whichever account you set up. I hope this is helpful! 
1 |1000 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
Hi Patton, you can learn more about our Retention Policy here :)
1 comment
1 |1000 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

patton-echols1 avatar image patton-echols1 ·
So 12 months for logs.  Thanks.
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app