Oh I see but is it possible for the client when he rings in to select the language by pressing 1,2,3 etc so the greeting message and gdpr message is conveyed to them in their language similarly when they get on hold the message plays in their language which comes into effect using there initial choice of language
Yep! If you set up your IVR in the editor, you can provide a custom message that says "Press 1 for English (routs to extension 101) or Press 2 for Spanish (routs to extension 201). Each Menu can then have its own message in that language :)
Here's a quick glance at what mine looks like. You'll simply create the different IVR Menus and then you can combine them into one!
Thank you for helping out. so in a nutshell, this is what i want to do when a client calls in.
once call connects it say thank you for calling abc press 1 for english 2 for spanish 3 french, 4 german, 5 russian, 6 arabic. then all calls get connected to the main number as our setting is ring simultaneously to all extensions and soft phones.
So there are a few things you can do. The main number on your account can be connected to the IVR and then people can choose which menu to go to based on their preferred language. You can even have a direct number for the IVR menu. Depends upon what you want to do.
The number of language options that I showed above is not dependent upon how many users you have...those are just the options we currently support. Could you expand on your sentence, "So 6 languages cannot be played on 3 users"? I don't want you to get confused!