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dispatch-uk12762 asked ·

Personal voice greeting is it usable in different languages

is it possible to add voice greeting in different languages and does the ring centrl nuber allow the customers to choschose the number to select the the language for their choice of language
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dispatch-uk12762 answered ·
Oh I see but is it possible for the client when he rings in to select the language by pressing 1,2,3 etc so the greeting message and gdpr message is conveyed to them in their language similarly when they get on hold the message plays in their language which comes into effect using there initial choice of language
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saadetswift16514 answered ·
Yep! If you set up your IVR in the editor, you can provide a custom message that says "Press 1 for English (routs to extension 101) or Press 2 for Spanish (routs to extension 201). Each Menu can then have its own message in that language :)

Here's a quick glance at what mine looks like. You'll simply create the different IVR Menus and then you can combine them into one!


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dispatch-uk12762 answered ·
Thank you for helping out. so in a nutshell, this is what i want to do when a client calls in.
once call connects it say thank you for calling abc press 1 for english 2 for spanish 3 french, 4 german, 5 russian, 6 arabic. then all calls get connected to the main number as our setting is ring simultaneously to all extensions and soft phones.  
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saadetswift16514 answered ·
Gotcha, yep, you can do that setup with the IVR menu. The article I linked earlier will take you through the process of setting it up and if you get stuck, feel free to let us know :)
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dispatch-uk12762 answered ·
many thanks for your support, will update you how i get on.
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saadetswift16514 answered ·
Hey Dispatch UK,

You can change the greetings/menus to different languages if you use a Multi-Level IVR Menu.

For instance, I can change each menu's language here:


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dispatch-uk12762 answered ·
Great so the number of different languages depends on the number of users we have. And can it be routed to the main number . So 6 languages cannot be played on 3 users
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saadetswift16514 answered ·
So there are a few things you can do. The main number on your account can be connected to the IVR and then people can choose which menu to go to based on their preferred language. You can even have a direct number for the IVR menu. Depends upon what you want to do.

The number of language options that I showed above is not dependent upon how many users you have...those are just the options we currently support. Could you expand on your sentence, "So 6 languages cannot be played on 3 users"? I don't want you to get confused!
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