question

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ralph-milone2043 asked ·

NEW CALL LOG

Is there a way to revert back to the old call log?  I cannot copy incoming from numbers for new callers that we take jobs from and we cannot see the full extension name, just the extension number and a few digits of the name.  Old interface allowed us to do both.  If it cant be done, can we at least extend the field size of the "EXT" field?
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danno147 answered ·
100% agree.  Frustrating that there are tons of feature requests that are years old, but RC focuses on changing something that was working just fine - RC thrives by the motto "If it ain't broken - break it!"

In any case, here is what I've found as a work around:
You can hover mouse over extension to get full name.
Download call record (to Excel) then it's like the old call logs


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