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john-brucciani12831 avatar image
john-brucciani12831 asked ·

Question re calls from GSM front gate.

Hello - question about calls from GSM front gate. Can these be made to bypass IVR and ring on a set number of ringcentral softphones? In other words, can incoming calls from a specified number (the gate GSM) be made to ring several people's phone without hitting the IVR?
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jessica-community-moderator answered ·
Hi John, 

You can accomplish this by using an advanced or custom rule based on income CID! For more information on how to set up this rule, check out this KB article !
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