question

mike-provencher16378 avatar image
mike-provencher16378 asked ·

Chat support problems

What is wrong with chat support? 

When I'm logged into our client portal, and choose support, start a chat session...the window pops up and says something like We Can't Find you....what??!!

Then I have to enter a company name and it takes me to SALES chat...then an attendant comes on...and NOTHING HAPPENS...sometimes I get connected and ask to be transferred to SUPPORT...and it takes me about 20 minutes to get connected to a frikkin' person.  

What the heck? 

When I create a ticket...I get a call back a couple of days later and they call me after business hours my time.  

C'mon RC...you can do better than that.
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hi Mike,

We truly apologize for the experience. This is a current bug that we are working to get fixed in our new Chat. I would highly suggest calling in for urgent issues. 

Also, you should be getting an email or call back from a case you opened online sooner than that. Can you please share with me the case numbers where they contacted you days later? I would like to look into this.
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mike-provencher16378 answered ·
Well, I'm not going to go back and rat anyone out...just less than satisfied with support current support options and the time it takes to get some help. 

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saadetswift16514 answered ·
Hey Mike, I don't want you to think of it like that. It's important that our Support Team contact our customers in a timely manner so that you do get the help you need ASAP
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