How do I escalate an issue to someone who can actually fix and has authority to fix?
Need to "escalate" my current issues. Three new phones paid for. Only two arrived. Other delivered to some random address in Tuscaloosa, Alabama. Neither of the two phones that did arrive have the numbers transferred. Losing clients daily. Started my order process months before our new office opening. I cannot get anyone to fix this.
Hi John, this issue spreads across multiple teams such as shipping, porting, etc. I'm going to forward this over to your Account Manager so that they can get in touch with you and coordinate a solution
My account rep is the person that this order was placed with, and the individual that all of these issues have been presented to in hopes of finding a solution. Our repeated attempts to send it up the chain have been met with no success. So, we searched this forum for similar issues and possible solutions. Several topics with the same issue were created and received immediate attention from a manager at RingCentral (who I assume must be monitoring these discussions.)
Our case has been open for several weeks, still having issues with our German numbers. The support person is not providing timely or meaningful updates. Trying to escalate, with surprising and worrisome lack of response. We have reached out to our account rep and she refers us to someone else who doesn't respond. We have asked several times for escalation contact information, but they avoid the question and don't provide it. Feeling ignored and very frustrated. A little help please?