question

gavin-maher12871 avatar image
gavin-maher12871 asked ·

App Ring Time

HI, I'm new to RC and in AUS. I have my Desktop APP, Mobile APP and Desk phone  (hard phone) all ringing at the same time by setting APPs tp 0ring/0sec which works fine. Issue i have is i can control the ring time for hard phone but the APPs always ring for 30Seconds. The issue with this is when i forward to mobile the total ring time from call in to going to Mobile Voice mail can be 50 to 60 secs depending on mobile carrier ring time. Is there a way to reduce APPS ring time to 15secs or give user option to choose 15 or 30 secs. Note: This conversation was created from a reply on: Control ring order of Desktop App and Mobile App..
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jessica-community-moderator avatar image
jessica-community-moderator answered ·
Hi Gavin, 

Can you please send a screenshot of your current Call Handling & Forwarding settings so we can investigate? 
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gavin-maher12871 avatar image
gavin-maher12871 answered ·
If i put the screen shot here is this between us two or is it open for the community to see my numbers.
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Hi Gavin, 

Currently the post is open for all Community members to see. You can blur out your numbers (I don't need to see them in order to help) or I can switch our conversation over to a private post, and then only you and I will be able to see the screenshots. Let me know which you would prefer!
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jessica-community-moderator avatar image
jessica-community-moderator answered ·
Hi Gavin, 

After recreating and testing this scenario over the last week, we haven't been able to find a work around to have the apps ring for less than the time you mentioned. 
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