question

george6780 asked · Nov 30, 2018 at 11:09 PM

ring central account manager doesnt return calls And RIngcentral is over billing 3X the price we signed a contract for!

ring central account manager doesn't return calls! And RIngcentral is over billing us 3X the price we signed a contract for! Very shady practices going on here. We keep trying to reach out and know one calls us back or even returns our email to solve the problem.

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Chuck Fuscone answered · Nov 30, 2018 at 11:12 PM

George, are you sure? Was the plan explained to you? I am a reseller and would be willing to talk to you and review your plan. Maybe I could see what is happening here.

Chuck Fuscone
Certified RC consultant
630-975-1200
Chuck@yoritguy.com

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george6780 answered · Nov 30, 2018 at 11:35 PM

Yes positive. We have been with them for over a year and we had a very specific purchasing criteria which Is why we originally chose RC. We were billed the same every month until this month all of a sudden 3X the charges. Nothing on our end has changed So its clearly a error on there end. We Are very clear on what we supposed to be charged for and whats not based on the sales rep and conversation we had. Again the reasons why we went with RC over anyone else.

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jessica-community-moderator answered · Dec 03, 2018 at 05:05 PM

Hi GEORGE,

We have escalated this to our Sales Team. They will reach out to you as soon as they've reviewed all applicable information.

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george6780 answered · Dec 04, 2018 at 08:16 PM

It's been over 1 week and we STILL haven't gotten a call from our sales rep -- Why do we even have a sales rep if they don't return our calls?

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saadetswift16514 answered · Jul 30, 2020 at 04:00 AM

Hey GEORGE,

I'm following up on this now!

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