Hi Jessica, I came to ask almost the same thing - Zoom have recently added a plugin that makes the Virtual Background work even without a greenscreen (or reasonable substitute) - do you know if and when this capability will make its way to RCM? Thanks.
Are there plans on giving RC customers this capability? With everyone working remotely at this time, many users are requesting virtual backgrounds. I agree, if RC is powered by zoom, why do we not yet have this capability?
On RC it only works well when you use a high quality green screen as the backdrop. With the lower quality green screens you get the head "shimmer". On other colored solid backgrounds its choppy. On Zoom it seems to work fine regardless of what kind of background you are using.
I have opened a case with RingCentral to see. Zoom as everyone says works perfectly when unchecking I have a green screen. Since RingCentral Meetings is powered by Zoom, I don't see why they can't make this available. We really need this option, otherwise, we will have to switch.
This option is there on the RingCentral unified apps > Meetings Settings. (The screens are a little different, but you should be able to login to the unified apps with your existing IDs). Those settings will then work for that client.
The standalone RingCentral Meetings will be getting this in the next upgrade (tentatively May'20)
Hope that helps!