question

david-prioriello13036 avatar image
david-prioriello13036 asked ·

Salesforce Call Center Login failure Sorry, we can't recognize the device. Please use other device or browser and try again.

I can't sign in to my Salesforce Ringcentral Sidebar app integration due to some kind of 2-factor sign-in problem. I receive the code in my email but then it doesn't work.


topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jessica-community-moderator avatar image
jessica-community-moderator answered ·
Hi David, 

Are you experiencing this problem when using a different browser, such as Google Chrome? 
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

david-prioriello13036 avatar image
david-prioriello13036 answered ·
it looks like I have the same problem in chrome.
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jessica-community-moderator avatar image
jessica-community-moderator answered ·
Hi David,

Can you make sure you have AdBlock turned turned off in your browser, it's possible that it is blocking the iovation library for 2-factor authentication. If this doesn't do the trick, please open a case with Support! 


Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces