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roy1 asked ·

Forwarding to my cell AFTER X number of rings?

I have my incoming calls forwarded to my cell after 4 rings--I thought-- but it still rings simultaneously with my desk phone. Is there another setting?  It is annoying be at my desk and have them both ring at the same time.
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john-thephoneguy12668 answered ·
set the Incoming Calls Forward in this Order  to sequential

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roy1 answered ·
It was, but I see there is also another setting "desktop & mobile" that was set to 0 rings, so I assume that was tying them together. I disabled that and it works now. Thanks!
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john-thephoneguy12668 answered ·
sorry, forgot that part.
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jay-nichols5644 answered ·
One of the problems I see in the workings of RC.  There are too many places to set a control that will disable or change the same control somewhere else.  I was on the phone once with support trying to fix a problem like this and after about 30 min, we found a place about 4 entries deep that was preventing the original setting to work properly.  Very confusing to have to go to several different places to get something to work.

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