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sean-baker13060 avatar image
sean-baker13060 asked ·

Access to presence feature on the softphone

We have recently added our support teams onto the ringcentral softphone app. We need to be able to use the presence feature on the softphones as we do not use handsets. Multiple times throughout the day, users will be away from their desk and we need to be able to pick up their calls. Please can this feature be available soon?
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bob-robinson3288 answered ·
The softphone (on desktop, at least) has a component called HUD that *is* Presence.  Are you looking for it on the iPhone and Android versions?
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sean-baker13060 answered ·
Hi Bob, I am currently using the desktop windows application. I can see the HUD area but I cannot see any options there to pick up another users phone. Is that possible?
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saadetswift16514 answered ·
Hey Sean, check out this KB to learn more about HUD :)
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