Access to presence feature on the softphone

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sean-baker13060 asked · Dec 11, 2018 at 11:54 AM

Access to presence feature on the softphone

We have recently added our support teams onto the ringcentral softphone app. We need to be able to use the presence feature on the softphones as we do not use handsets. Multiple times throughout the day, users will be away from their desk and we need to be able to pick up their calls. Please can this feature be available soon?

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Answer 1 · 2018-12-11T14:45:43Z

bob-robinson3288 answered · Dec 11, 2018 at 02:45 PM

The softphone (on desktop, at least) has a component called HUD that *is* Presence. Are you looking for it on the iPhone and Android versions?

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Answer 2 · 2018-12-11T14:48:10Z

sean-baker13060 answered · Dec 11, 2018 at 02:48 PM

Hi Bob, I am currently using the desktop windows application. I can see the HUD area but I cannot see any options there to pick up another users phone. Is that possible?

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Answer 3 · 2018-12-18T18:08:23Z

saadetswift16514 answered · Dec 18, 2018 at 06:08 PM

Hey Sean, check out this KB to learn more about HUD :)

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