As a Super Admin I am trying to change a user's email address, but it will not let me. I get the following error message when I try to save the change: "We are sorry to inform you that you cannot proceed caused by internal error." I can't properly set up the user's account without changing the email address (it was entered wrong)
2287 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones
2018-12-09 This is a workaround we have used when this occurs for us, we simply delete the User completely and Re-create the extension, then reassign the extension to the "Corrected" email address and contact details.
NOTE if you delete from the Service Web Portal USERS section - it merely deletes the association of the user to the extension -
it does not DELETE the DID Line.
If you delete a LINE in the Service Web Portal the PHONES & DEVICES > Company numbers section, it really does delete the line and you need to reach out immediately to your customer account manager to get the line back or you will lose ownership of the line.
Do you have a single sign on application, or AD integration? I have never had a problem changing an email - however - if you change email in User Details ensure you also change in Messages and Notifications. Unless this was corrected the notifications email isn't automatically changed.