question

randy7994 avatar image
randy7994 asked ·

New Analytics Portal: No custom time?

Overall I think the new Analytics Portal looks great. Lots of very useful data. What I do see is missing or I just can't find it is custom time. Why are we forced in to 1hr on the hour time ranges? What if we need data in different time slices, like quarter/half hour, etc? Is there a way or any plans to allow this?

Ex: I need to report on call logs for 09:30 - 10:30 PST.
Ex: I need to see what all was going on between 11:45am and 2:30pm.
General Topic
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Randy, at this time there is no way to change time range. However, our Product Team is aware that our customers could use more granularity and they will be looking at adding it in future releases - just not sure when. They're working on making Reporting and Analytics better but it will take some time. So stay tuned! :) 
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Randy, I'm going to follow up with our Product Team about this and get back to you!
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app