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outlook plugin not installed on MacOS
Tags: o365
Dec 13, 2018 at 4:33pm   •   3 replies  •  0 likes

Account Type: US

After updating to MacOS Mojave (v10.14.2) a previous installation of the RingCentral Plugin for Outlook is no longer available. I've tried reinstalling and even after a restart of Outlook (and my laptop) the plugin is not available. The version of Outlook I have is 16.16.5.

Is there a resolution for this?



3 Answers
answered on Apr 18, 2019 at 1:33pm  
The old version of the plugin has been updated and will now work in Mojave.

answered on Dec 14, 2018 at 2:35pm  
Thanks!  That worked.  The installation notes don't say that so I was confused why it didn't show up.  I'm sharing the instructions on my work slack channel. 

answered on Dec 13, 2018 at 5:23pm  
Hi John,
Apologize on the issue which is a limitation of Mac OS 10.14, however, we just released a beta solution to fix that:
  1. You can click "Store" at the top menu bar on your Outlook client, then:
  2. Go to "My add-ins" on the left menu
  3. Scroll a bit to "Custom add-ins": "+Add a custom add-in", pick by URI, here is the URI you need:

After that, you can see a plugged button when you are scheduling a meeting "Add RingCentral Meeting"

Mike from product team


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