Greetings and Screening Screen is missing from Web settings
Went to set my screening and Greetings settings so when someone calls they get a ring instead of the "Please hold while I try to connect", after choosing Ringtone instead of music, I tried to save and it gave me an error. I closed out of he website, went back in and now All I have is Call Handling/Forwarding and Messages and notifications, the greetings/screening option is gone. Went to phone app, was still there and I saw my settings were there. I came back later to find that my ability to modify Greetings/Screening on the phone app are now gone. Seems all because I made that setting change I lost setting abilities for Greetings/Screening. Any help would be appreciated.
Sounds like permissions have been restricted. In my organization we have standardized Screening, Greeting & Hold Music in order to keep it the way we like across the org. user roles are restricted so users can't change those settings. This is fairly normal. I agree with Saadet check with admin