question

cockerill13214 asked Dec 19, '18 Becky-Community_Manager edited Aug 6, '21

Logitech Headset not working on Phone App

My Logitech headset microphone is not working for the phone app.

has anyone had this happen before?

hardware

1 |3000

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cockerill13214 commented · Dec 19, 2018 at 08:54 PM

It is not a bluetooth headset. My computer recognizes it as working. The settings in RC show that I have that microphone selected, but nothing is working.

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cockerill13214 commented · Dec 19, 2018 at 08:59 PM

It shows that everything works, and then when I go into the settings, it is picking up sounds, and then when I make a call I can't hear anything, and when I go back to the setting, it can't hear the sounds again.

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cglassy3135 commented · Dec 19, 2018 at 09:04 PM

2287 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones

2018-12-19 You are welcome to follow our Bluetooth Issue tracking with RingCentral Mobile and Desktop App here

http://ringcentraladminusersgroup.org/faq/headsets.html

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cockerill13214 commented · Dec 19, 2018 at 09:07 PM

I have tested there, and when I speak, it shows that it is picking up audio. But when I make a call, you cannot hear me.

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account12769 cockerill13214 commented · Dec 21, 2018 at 06:08 PM

Have one just like it. Works fine. Try it on a different computer.

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rod-miller commented · Jan 10, 2019 at 09:45 PM

Have the same issue - I've used a Logitech headset for years without a problem - three to four weeks ago the headset stop working with the Ring Central Softphone app both on my computer and iPhone. Headset works perfectly otherwise - what's up Ring Central, what did your last update break?

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