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tal1 asked ·

How to access another user's voicemail

My Admin person often handles my VM. How can they access the VM from their User extension?
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jessica-community-moderator answered ·
Hi Tal, 

Within the mailbox, click on "Message Recipient". From the resulting list, you can select the extension mailbox to deliver messages to. It delivers the voice messages and any faxes to the destination mailbox you select from that list.


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tal1 answered ·
Jessica, I don't want the Admin person to access all my VM messages all the time, just when I direct them to do so. For example I may say; "There's a message on my VM from John Doe, please handle it". I want a way for them to be able to log in to my VM as needed. Our previous VoiP provider had a *98 function that then had the user enter the Extension and Pwd to access any extension's VM.
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Sorry about that Tal! What admin person will need to do is: 

1. Call your RingCentral Main Number or Direct Number.

2. Press the star key (*).

NOTE: If you do not have a greeting in your extension, press the star key after the 2nd ring.

3. Enter your PIN followed by the hash sign (#) once prompted.

4. Listen to the prompt for instructions or press One (1) to listen to your messages. For the list of commands, go to Options when listening to a voice message over the phone


Check out more info on this KB article

1 Like 1 ·
Perfect! That's the answer I was looking for. Ty
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