Unable to send faxes from Toshiba e-Studio by using Cisco SPA 122 ATA

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ruslan-allahverdi11421 asked Dec 27, '18 ruslan-allahverdi11421 commented Mar 4, '19

Unable to send faxes from Toshiba e-Studio by using Cisco SPA 122 ATA

Our environment requires us to send faxes traditional way. Recently we switched to RingCentral telephone service and were planning to switch our fax machines also. To test it first, we port it only one machine. 90% of our faxes failure to send. Only few numbers that we can send them through. We are using Toshiba e-Studio 5055c with ECM disabled. Toshiba's e-Studio MFPs don't have baud settings for reducing transmit speed. Instead, they adjust speed automatically based on recipient. Interesting that faxes sent perfectly fine when using desktop app.

Also, when faxes are sent of failure, there are no records under the log of that extension where fax machine connected to the corresponded ATA.

Any suggestions?

fax

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Answer 1 · 2018-12-27T23:13:01Z

jessica-community-moderator answered Dec 27, '18

Hi Ruslan,

Have you followed the steps in this KB article?

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2018-12-27T23:15:47Z

ruslan-allahverdi11421 answered Dec 27, '18 jessica-community-moderator commented Jul 1, '19

Yes. Also spent few hours with support

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jessica-community-moderator ♦♦ commented · Dec 27, 2018 at 11:27 PM

I see your case with Support. Since Toshiba doesn't have baud settings, it was recommended you work directly with the manufacturer.

It's possible someone else has experience on the Community, but RingCentral is advising to partner with Toshiba.

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Answer 3 · 2018-12-27T23:35:40Z

ruslan-allahverdi11421 answered Dec 27, '18

Already did. They don't have that settings.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 4 · 2018-12-28T15:03:34Z

michel5476 answered Dec 28, '18

Try setting the "Compatibility " option to "Internet Fax (Simple mode) (ITU-T.37)"

I believe the default setting is "Super G3, G3 (ITU-T.30)"

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 5 · 2018-12-28T15:08:35Z

ruslan-allahverdi11421 answered Dec 28, '18

Michel, where is this setting located? Thanks.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 6 · 2018-12-28T15:40:24Z

michel5476 answered Dec 28, '18

It should be with the Fax settings along with "TX Resolution"

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 7 · 2018-12-28T15:59:50Z

ruslan-allahverdi11421 answered Dec 28, '18

Michel, on Toshiba or Cisco SPA 122 setting page?

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 8 · 2018-12-28T16:33:03Z

michel5476 answered Dec 28, '18

It should be with the Fax settings along with "TX Resolution"

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 9 · 2019-02-16T16:54:29Z

ruslan-allahverdi11421 answered Feb 16, '19

Nothing help. There are multiple fax numbers that always failed. Sending from regular fax machines or even by using RingCentral desktop app works fine.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 10 · 2019-03-04T15:38:58Z

rickkee6997 answered Mar 4, '19 ruslan-allahverdi11421 commented Mar 4, '19

I have the same copier / faxer / scanner and cannot send to my ringcentral fax. It is a disappointment that the service is not compatible with the worldwide default "Super G3, G3 (ITU-T.30)". Additionally, some fax machines do not generate a tone when the call to us is answered. The sending fax just sits and waits for a start tone from RingCentral, but never receives it so the fax goes to voice mail and nothing happens. There should be a button to "ANSWER AS FAX" so a tone is generated when the incoming fax is answered.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ruslan-allahverdi11421 commented · Mar 04, 2019 at 04:01 PM

That's right also. If send fax from this Toshiba connected to ATA to RC extension, it rings on RC extension, instead of fax.

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