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store-location13301 avatar image
store-location13301 asked ·

Phones went down with no redirect or notification

We have yealink W56P wireless phones,  Our router for our main number went offline and did not realize it for a entire day missing 50+ calls. Our base is directly cabled into our spectrum internet router. Is there a way to avoid this. if router resets configure for the base to always pick up new ip or to redirect calls to another number? Can we have a notification set up when a phone is offline? one of our extensions on our ivr received 41 calls over night from the same number while the main phone was not connected to the internet however there was nothing on the other end of the call when it happend. was this the system trying to redirect calls to another line but the call was never connected? What steps can I take to avoid this problem? Also is there a way to send text messages from these phones and receive and read text messages? Thanks in advance!
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chris-duquette4018 avatar image
chris-duquette4018 answered ·
i think the only way to do that would be have a call service number added into the "sequential" ring of the ring groups or have a cell phone with the RC phone app on it so you can turn on mobile apps to answer calls to your extension prior to your desksets ringing.
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jessica-community-moderator answered ·
Hi Store Location,

We dont have the ability to monitor every user's internet for outages, but in the event you do have an outage we now have a feature that allows you to forward calls if your phone goes offline.  For more information see our KB article  Call Forward for Unreachable Phone
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