question

derchiws13374 avatar image
derchiws13374 asked chris-duquette4018 answered

Way to opt back into queue before wrap time is completed?

We have a call queue that agents sign into to take calls. We have a wrap-up time set, to give them time between calls, but sometimes we have a need to override the wrap-up time to get another call. Is there a way to do this?

call queues
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

gary-manske12971 avatar image
gary-manske12971 answered derchiws13374 commented
You may want to look at the Bridge Operator Console in the AppGallery. It may not be an exact fit for what you're trying to accomplish but does have the ability to manually turn queue calls on/off.
1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Thanks, Gary. I'll check out BOC and see if it will work for us!

0 Likes 0 ·
chris-duquette4018 avatar image
chris-duquette4018 answered
Having a way to log in or out of queues manually would be a good idea since an old Samsung PBX can let you log in and out of groups.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app