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glenn-patterson avatar image
glenn-patterson asked ·

service and sales are not helping set up softphones, saying I must load each phone (23 minutes on hold now)

very dissapointing! cannot get anyone to help and sales person mislead me. simply wanted 6 lines for softphone and they sent me desk phones that have to be activated 1 at a time adn only then can I use them as softphone. didn't get me documents on porting the numbers (simply lied to me about it was being done) and now they said they cannot help until I locate the boxes with the phones, turn them on, program them one at a time and then call back for each line to be transfered to a softphone (about 4 hours of work for something I didn't want to begin with) tech support said I had to speak with sales, but surprise.. sales dept is closed on saturday). still being charged for service however that I cannot even use!   On hold for 19 minutes now waiting to speak to a manager that still hasn't picked up when i asked to speak with a supervisor. 

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saadetswift16514 answered ·
Hey Glenn, I'm really sorry about this experience :( I've escalated this to our Sales Team who will reach out to you once they've reviewed your account details
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