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laurie6838 avatar image
laurie6838 asked ·

RingCentral App (Glip) - Presence Indicator dots

Has anyone noticed with the latest upgrade in Glip that when the presence indicator turns red when you are busy, once you are available, it does not automatically turn back to green to indicate you are free? 
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ted-jaffe192 answered ·
Hi Laurie,
It's a know bug we are fixing in our next release.  Should only happen once in a while. For now please set yourself back to green manually while we work to fix this.

Thanks for reporting it!
Ted
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laurie6838 answered ·
Thanks for your quick reply Ted. :)
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Chris Rosa answered ·
It's a know bug we are fixing in our next release.
It's two weeks later. Any idea when we'll see a fix for this?
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ted-jaffe192 answered ·
Hi Chris, please check back end of next week (Feb 15th).
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paul-tortora13980 answered ·
This reply was created from a merged topic originally titled Bug: Desktop app: my status switches to "on call" and stays that way. I've experienced this several times in the past couple of weeks.  I notice that my status is red and indicated "on call" after I've finished a phone call.  It stays that way until I change it back to green.
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ted-jaffe192 answered ·
Hi All - we released some updates to address this issue this morning.  Please try again and let us know if you encounter this issue again - thank you!
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sam-arora15873 answered ·
My problem is that my dot on Glip doesnt change to red when I am on a Ring Central call - why is that?
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ted-jaffe192 answered ·
Sam - can you DM me on the app?  Lets trouble shoot this together - ted.jaffe@ringcentral.com
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paula-taylor answered ·
Hi there mine is the same as Sam I never show as busy (red) when on a call/meeting
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Hey Paula, I would suggest contacting Tech Support so that they can look into what's going on :)
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Thank you I will do ;)
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mak23233447 answered ·
I cannot get the red dot to change to green.  For one of our employees its always red. We need help!
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Hi there! Did you try to manually change your presence to available in the top right hand corner of the app?

You can also check your Outlook/Google calendar as a source of being busy. If you prefer not to have your calendar reflect your busy status there is a setting in the app to turn off the calendar busy presence signal.
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