question

adir-ben-ezri13779 avatar image
adir-ben-ezri13779 asked mary-community-moderator edited

Ring Central Meetings: Choppy audio and crack noises

Using RC Meetings desktop app (6.3.15457.1221) on Win 10 running on a lenovo L380 (core i7 8th, 16GB RAM), Symmetric wired connection of ca. 300MB upstream/downstream.


whenever I connect to a meeting (whether with video or without it), I get an awful audio quality with with lots of cracking/static noises. I use Jabra Evolve 40UC, and the noises appear whether I connect it through the USB adaptor or directly to the laptops 3.5 jack.

any idea on how to resolve?

meetings
2 comments
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Hey Adir, do you have these audio issues with any other headset?
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Hey, Yes, with 2 other headsets, wired and bluetooth
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1 Answer

saadetswift16514 avatar image
saadetswift16514 answered
That tells me that there is something going on with the network you are on. Your IT department should check out this document and make sure the settings match our recommendations
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