question

adir-ben-ezri13779 avatar image
adir-ben-ezri13779 asked ·

Ring Central Meetings: Choppy audio and crack noises

Using RC Meetings desktop app (6.3.15457.1221) on Win 10 running on a lenovo L380 (core i7 8th, 16GB RAM), Symmetric wired connection of ca. 300MB upstream/downstream.

whenever I connect to a meeting (whether with video or without it), I get an awful audio quality with with lots of cracking/static noises. I use Jabra Evolve 40UC, and the noises appear whether I connect it through the USB adaptor or directly to the laptops 3.5  jack.
any idea on how to resolve?
General Topic
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Adir, do you have these audio issues with any other headset?
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

adir-ben-ezri13779 avatar image
adir-ben-ezri13779 answered ·
Hey, Yes, with 2 other headsets, wired and bluetooth
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
That tells me that there is something going on with the network you are on. Your IT department should check out this document and make sure the settings match our recommendations
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app