question

walker12345 avatar image
walker12345 asked walker12345 answered

Unconditional forwarding

I work in my company CS and all my clients have my direct number - I need to unconditionally forward calls after hours to our 800 support number which is monitored after hours but when I attempt to do so I get the following error: Forwarding phone number cannot be the same as your account number or any additional numbers. Please go to Call Handling and Forwarding and remove the number (866) XXX-XXX (deleted number for privacy)

call handling
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saadetswift16514 avatar image
saadetswift16514 answered
Hi Walker, for this request, please contact our Support Team :)
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walker12345 answered
I did they cant help because I am a user not account holder.
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saadetswift16514 avatar image
saadetswift16514 answered
Hi Walker, in that case you'll want to work with your Account Admin - they can make the necessary changes on the account
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walker12345 avatar image
walker12345 answered
Thanks. Working on it now!
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