Hello, I am a admin on the portal and we are having issues transferring calls to an extension using the desktop soft phone, is there a way to make extensions enabled for transfers?
For example, we have vendors that keep calling our lines directly but we wish to forward the calls to our queue using the assigned extension, without having to answer the call itself.
Are there steps in the portal, that I can take that will grant access to forward calls to extensions.
- Account type: US Enterprise
- Related case number (if applicable) n/a
- Detailed description of problem
- Previous troubleshooting steps taken
- Software version: 10.3.5.34099
- Number of Users affected: 50+